Last Updated: July 27, 2026
EcoBak Restoration, LLC ("EcoBak," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or communicate with us by phone, email, or text message (SMS).
Information We Collect
We may collect information you provide directly, including your name, phone number, email address, property address, and details about the service you are requesting (e.g., water damage, mold, fire/smoke, biohazard, storm damage, or reconstruction services). We may also collect basic technical information (like IP address and browser type) automatically when you visit our website.
How We Use Your Information
We use the information we collect to respond to service requests and inspection scheduling, communicate with you about appointments, estimates, and ongoing work, provide customer support, and improve our website and services. We do not use your information for any purpose unrelated to the services described above without your consent.
Text Messaging (SMS) Communications
If you provide your mobile phone number, you may receive text messages from EcoBak Restoration related to appointment confirmations, scheduling updates, service status, and customer support communications.
- Message frequency varies depending on your service needs.
- Message and data rates may apply.
- You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us at (317) 688-1520 or info@ecobakrestoration.com.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with vendors and service providers who help us operate our business (such as scheduling or field-service software), but this exclusion does not apply to text messaging originator opt-in data and consent — that information will not be shared with any third party for any purpose.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us run our business (such as scheduling software, payment processing, or insurance documentation support), and as required by law, subpoena, or legal process.
Data Security
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of text messages at any time (see above). You may also contact us to ask what information we have on file, request corrections, or request deletion, subject to legal and business record-keeping requirements.
Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision.
Contact Us
EcoBak Restoration, LLC
8511 Zionsville Rd, Indianapolis, IN 46268
Phone: (317) 688-1520
Email: info@ecobakrestoration.com
